Privacy Policy

Last updated: May 20, 2026

Clara & Elowen operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Clara & Elowen is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand how your information is collected, used, and disclosed as described here.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details including your name, billing address, shipping address, phone number, and email address.
  • Financial information including payment card details, transaction details, and payment confirmation.
  • Account information including your username, password, security questions, and preferences.
  • Transaction information including items you view, add to your cart, purchase, return, or exchange.
  • Communications with us including the content of any messages you send to our support team.
  • Device information including your IP address, browser type, device identifiers, and network connection details.
  • Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, make a purchase, or contact us.
  • Automatically through the Services via your device, cookies, and similar tracking technologies.
  • From our service providers who support our operations including payment processing, shipping, and analytics.
  • From our partners or other third parties as permitted by law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide and Improve the Services. We use your information to process orders, fulfill shipments, manage your account, send order-related notifications, process returns or exchanges, and personalize your shopping experience.

Marketing and Advertising. We may use your information to send promotional emails or SMS messages, and to show you relevant advertisements based on your browsing and purchase history. You may opt out at any time.

Security and Fraud Prevention. We use your information to authenticate your account, detect fraudulent or malicious activity, and maintain the security of our services.

Customer Communications. We use your information to respond to inquiries, provide customer support, and maintain our relationship with you.

Legal Compliance. We may use your information to comply with applicable laws, respond to legal requests, or enforce our terms and policies.

How We Disclose Personal Information

We may share your personal information in the following circumstances:

  • With Shopify and other vendors who perform services on our behalf, such as payment processing, shipping, data analytics, and cloud storage.
  • With business and marketing partners to deliver personalized advertising based on your online activity.
  • When you direct or consent to us sharing your information, such as when using social media integrations.
  • With affiliates within our corporate group.
  • In connection with a business transaction such as a merger or acquisition.
  • To comply with legal obligations or enforce our Terms of Service.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit may be shared with Shopify and third parties located in other countries. To learn more about how Shopify handles your data, please visit the Shopify Consumer Privacy Policy at privacy.shopify.com.

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

Children's Data

The Services are not intended for use by children. We do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided us with their information, please contact us so we can delete it.

Security and Retention of Your Information

We take reasonable measures to protect your personal information; however, no security system is completely impenetrable. We recommend you do not share sensitive information over unsecured channels. We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

  • Right to Access / Know — Request access to the personal information we hold about you.
  • Right to Delete — Request deletion of your personal information.
  • Right to Correct — Request correction of inaccurate information.
  • Right of Portability — Request a copy of your data in a transferable format.
  • Right to Opt Out — Opt out of the sale or sharing of your personal information for targeted advertising purposes.
  • Communication Preferences — Unsubscribe from promotional emails at any time using the link in our emails.

To exercise any of these rights, please contact us at info@claraelowen.com.

SMS Communications

By providing your phone number and opting in to SMS messaging, you consent to receive recurring text messages from Clara & Elowen regarding promotions, cart reminders, order updates, and relevant notifications. Message frequency varies. Consent is not a condition of purchase. Standard message and data rates may apply.

We do not sell your SMS opt-in information to third parties. We only share your phone number with service providers necessary to deliver SMS messages. You may opt out at any time by replying STOP, or contact us for help by replying HELP or emailing info@claraelowen.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The revised policy will be posted on this page with an updated "Last updated" date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 Email: info@claraelowen.com 🌐 Website: claraelowen.com