Shipping Policy
Last updated: May 20, 2026
Processing Times
Please allow 1–3 business days (Monday through Friday) for us to process and prepare your order for shipment. All packages are shipped with a tracking number so you can follow your order every step of the way. An express shipping option is also available at checkout for faster delivery.
Transit Times
United States
| Shipping Method | Estimated Delivery Time |
|---|---|
| Free Shipping | 7–14 Business Days |
| Express Shipping | 2–4 Business Days |
Carriers We Use
We ship with trusted carriers to ensure your order arrives safely:
- USPS
- UPS
- DHL
- FedEx
Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number. You can use your tracking number or order number to monitor your delivery status at any time.
🔗 Track Your Order → claraelowen.com/track
Important Notes
- Delivery times are estimates and may vary due to weather conditions, carrier delays, or other unforeseen circumstances.
- Business days exclude weekends and public holidays.
- All products are shipped from our warehouse in Asia.
- Clara & Elowen offers free standard shipping on all orders to the United States — no minimum purchase required.
Customer Service
Have a question about your order? We're happy to help.
📧 Email: info@claraelowen.com
Support Hours: Monday to Friday: 9:00 AM – 5:00 PM (ET) Saturday to Sunday: 11:00 AM – 4:00 PM (ET)